Using NICE’s Audio Examiner program, audio tapes are forensically examined and each voice interaction is indexed into an “audio segment”. It then writes these segments into long term storage, and evidence of the success or failure of extraction of each segment of data. Reporting of the process is made available via a flexible reporting server, ensuring audit points are met.
As part of the tape migration service, the Audio Examiner imports the information extracted from the tapes into the new recorder database and adds a retention value to converted calls. In addition, a global stop deletion setting can be assigned to all of the converted data. Finally, migration of the source database is added to the new Compliance Replay Server to offer enrichment of the metadata and user information.