Public Safety Communications Centers present an extremely complex environment to the solution provider. Since legacy equipment is deeply embedded in the infrastructure, these components must be able to function with new, high-end telephony applications. In addition, system availability is critical, users are not technical specialists, and legal requirements may control operational procedures.
When Public Safety users acquire a new or upgraded application, they are typically looking at a rather involved and expensive integration process. Many select solutions based on just the price.
There is a lot of competition among application providers in this market. CGS’s knowledge of this industry, as well as its IT environment, ideally positions us to successfully deliver solutions at cost-competitive prices.