Once your solution has been installed, standard maintenance and support will be required to keep it functioning properly. From remote or on-site services to Returned Materials Authorization (RMA) management, CGS can support your efforts to keep your solution deployments operational and highly functional.
CGS provides post-implementation support to maintain your customers’ high level of satisfaction.
Help Desk
- Standard Business Hours – 9:00am – 5:30pm EST, Monday – Friday
- Calls made to the Support Services during general business hours will be promptly answered by one of the Support Personnel.
- Customer Support Engineers are on a 24/7 “On-Call” rotation.
- Calls to the Support line outside of business hours are immediately routed to an answering service that will notify the appropriate “On-Call” Engineer.
- The “On-Call” Engineer will be responsible for making initial contact with the customer. Once contact has been established, the standard support operating procedures will take effect immediately, pursuant to the maintenance agreement terms.