Hosted or cloud call center products are becoming a mainstream alternative to buying and installing on-premise solutions. The key reasons for this demand and interest include capital and operating cost savings via reducing building footprint and IT support, greater scalability, continued and simplified access to technologies and improved security.
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Unlike complex on-premise contact centers, we created with the business user in mind. It’s easy enough to use that and intuitive enough that little-to-no training is required for your agents and supervisors.
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The CGS architecture is designed with firewalls, intrusion prevention, and a vulnerability management to protect your data. We safeguards our infrastructure, and operations against breaches and unforeseen events.
Optimize the productivity of your employees on the individual, departmental, and entity-wide levels.
Maintain your ideal quality standard across your business.
Obsolete storage media may prove to be a legal liability and/or may compromise your ability to recover from disaster. Migration into digital format provides data be confirmed of their integrity, while indexing for future reference.
Measure and boost your impact by knowing your numbers.
Interaction Recording delivers the most comprehensive capabilities for capturing customer interactions, providing organizations operational flexibility, and system resiliency while maintaining low total cost of ownership. By capturing, storing and managing customer telephone, chat, and email interactions in the form of voice, text, and screen activity, Interaction Recording enables companies to comply with regulations and internal policies, mitigate risk of litigation, monitor quality of service, and leverage recorded calls to gain business insight.