CirriusImpact is the latest offering from CGS, an industry expert in Contact Center solutions and in integrating high-end functionality. We can manage your communications needs from end to end with unmatched skill and experience.

Being at the forefront of technological advancements, CirriusImpact is designed as a cloud-based call center solution that is modular and easy to install, deploy and support, while still offering feature-rich functionality. Your system will be hosted on CGS’s state-of-the-art, secure data center that was designed in accordance with government specifications.

With CirriusImpact, you will get the benefits of state-of-the-art solutions without requiring expert staffing to support them.

• Multi-channel Communications (Phone, IVR, Fax, Chat, Mail, Web collaboration)
• Ability to implement the solutions as Hosted (Cloud), On premise, or a Hybrid
• Ability to implement either an end-to-end (full system) or upgrade or add-on solutions

What about the complexities of managing the transition to a hosted solution? That is where CirriusImpact excels. We have an experienced team through our consulting business, CGS, to ensure that our customers receive an integrated, cost-effective hosting solution that preserves their existing technology investment. CirriusImpact’s focus is to develop true long-term working partnerships with our customers and, as such, we are far more than another host provider. CirriusImpact masters each and every technology we represent and you will have one contact for all of your consulting, deployment and services needs.

Everyone benefits from the partnerships CGS has established: NICE Systems, the worldwide leader of internet-based solutions, and Presence Technologies, a worldwide leading provider of Multi Channel Contact Center software. CirriusImpact owns its Data Center and all of the infrastructure related to its cloud base solutions. Our business strategy is long-term, taking the time to grow as we build lasting relationships with our clients. For a successful implementation, there must be a durable, mutually beneficial relationship with open communication to address issues as they arise and a common vision of what is to be accomplished.